Frequently Asked Questions

acubemy generates WCA compliant random-state scrambles using an efficient custom implementation of Kociemba's two-phase solver. This method guarantees that no scramble is predictable and that receiving a duplicate is statistically impossible.

No, acubemy currently requires a smart cube. This is because acubemy is a smart cube app - designed to help cubers train and not just a timer. To provide a targeted action plan, it needs to analyze data like your turns, TPS, and which specific F2L/OLL/PLL cases you're doing.

A normal cube simply can't provide that data, making this kind of specific training impossible. However, we are looking into ways to support regular cubes in the future!

We use the slice turn metric throughout the whole app, meaning that all the following moves count as one turn: R, U, F2, B3', r, f2, M, S'. Cube moves are not counted as turns (x, y, z). TPS are calculated by dividing the move count by the solves time. For example a 20.0s solve with 50 moves would have a TPS of 50 moves / 20s = 2.5 Turns per Second.

Yes, absolutely! Once you upgrade to Premium, all the advanced features will be retroactively applied to your entire solve history, allowing you to benefit from enhanced analysis and insights on all your past solves.

We want you to be able to try acubemy Premium risk-free. Here's how it works:

1. 14-Day Free Trial: You get full access to all Premium features for 14 days.
2. Cancel Anytime: You can cancel your trial at any time before the 14 days are up in your account settings. You will not be charged.
3. Automatic Conversion: If you don't cancel, your trial will automatically convert to the Premium plan you selected (monthly or yearly) after 14 days, and your payment method will be charged.
4. 3-Day Refund Policy: If you forgot to cancel the trial in time, we offer a 3-day money-back guarantee on your first payment.

Subscription Options:

• Monthly Plan: This is a flexible, pay-as-you-go plan. It is billed monthly and can be cancelled at any time.
• Yearly Plan: With this plan, you pay upfront for 12 months but receive a significant discount compared to the monthly rate.

(Please note: All cancellations (monthly or yearly) take effect at the end of your current paid billing cycle.)

Connectivity issues are almost always related to signal strength or battery life, especially with older models.

Here are the most common issues and how to fix them:

• Signal Quality & Distance: The signal quality of older cube models is often poorer than on newer ones. This can cause connection drops if the distance between the cube and your device's Bluetooth receiver is over 50cm (1.5 feet).
• PC Connection Issues: PC users frequently experience this, as the computer's built-in Bluetooth receiver is often located below the desk in the PC case. This separation is enough to cause problems.
  
  
  Solution: The most reliable fix is to buy an external USB Bluetooth adapter (dongle) and place it on your desk, close to where your cube is.
• Low Battery Behavior: Be aware that some older cube models behave differently when their battery is low. They might disconnect very shortly after establishing a connection (even if a low battery warning is shown). This is different from many other Bluetooth cubes, which will often work until they completely run out of battery.

This usually happens for one of these four reasons. Please check them in order:

1. Your cube is already connected to another device. A smart cube can only be connected to one app at a time. Please make sure your cube is completely disconnected from any other app on your phone (like CubeStation or other timers) or another computer before you try to connect to acubemy.
2. Your cube's battery is dead (or very low). This is the most common problem. Many cubes will fail to connect or won't show up at all if the battery is low. Please try charging your cube fully before connecting again.
3. Your cube is "asleep". To save power, most cubes go into a sleep mode. To "wake it up" so it appears in the Bluetooth list, you usually need to turn a few faces or (on some older models like the Gan 356i) shake it. Some newer models, like the GAN 12 UI, require you to press a button on the cube's case to wake it up.
4. Your device doesn't support Bluetooth Low Energy (BLE 4.0). All smart cubes use the Bluetooth Low Energy (BLE) standard. If your computer or mobile device is very old (generally made before 2012), it may not support BLE and will be unable to find any smart cubes.

What if none of this works?
acubemy is designed to support all major smart cube models. If you have tried all the steps above and are still having issues, please contact a developer on our Discord. It might be a new cube model we haven't tested, and we'd be happy to help you get it working.

Smart cube connections require the Web Bluetooth API, which is only supported by certain browsers and systems. Here's a comprehensive guide to troubleshoot connection issues:

Common Issues:

• Browser not supported: Only Chrome, Edge, and Opera support Web Bluetooth. Firefox and Safari do not support this feature.
• Bluetooth disabled: Your system's Bluetooth might be turned off.
• No Bluetooth hardware: Your device might not have Bluetooth capabilities.
• Browser flags disabled: Some browsers require experimental features to be enabled.

Solutions by System:

Check Browser Compatibility:

• ✅ Chrome: Version 56 or newer
• ✅ Edge: Version 79 or newer
• ✅ Opera: Version 43 or newer
• ❌ Firefox: Not supported
• ❌ Safari: Not supported

Enable System Bluetooth:

• Windows: Settings → Devices → Bluetooth & other devices
• macOS: System Preferences → Bluetooth
• Linux: System Settings → Bluetooth or use bluetoothctl

Enable Browser Features (Chrome/Edge):
Visit chrome://flags or edge://flags and enable:
#enable-web-bluetooth-new-permissions-backend

System Requirements:

• Windows: Windows 10 version 1703+ required
• macOS: OS X Yosemite or newer
• Android: Android 6.0+ required
• Linux: Kernel 3.19+ and BlueZ 5.41+

Special Note for iOS Users:
Standard browsers on iOS don't support Web Bluetooth. Use the Bluefy Browser app instead.

After making changes, refresh acubemy and try connecting again.

Yes, but only for specific cubes with encrypted Bluetooth. Current Web Bluetooth privacy standards prevent browsers from automatically detecting the MAC address needed to decrypt your cube's data.

If your cube requires it, you simply need to enter the address or adjust a browser setting. You only need to do this once. acubemy will save the address to your profile, ensuring an instant connection next time.

Select your operating system below to see the easiest method for you.

Google Sign-In is not available in Bluefy Browser.

Google has blocked OAuth sign-in requests from embedded browser frameworks (also called "WebViews") since 2016. Bluefy, like many other specialty browsers, uses an embedded WebView to render web pages, which means Google will reject any sign-in attempt made through it.

Why does Google do this?
Google blocks embedded browsers as a security measure. In an embedded WebView, the host app (in this case, Bluefy) has technical access to everything you type, including your password. While Bluefy is a legitimate app, Google cannot verify this programmatically, so they block all embedded browsers to protect users from potentially malicious apps.

What are my options?

• Sign up with Email: You can create an acubemy account using your email address and a password. This works perfectly in Bluefy.
• Sign in on another device first: If you prefer Google Sign-In, you can create or link your account using Google on a desktop browser (Chrome, Edge) or Android device, then log in with email on your iOS device.
• Link Google later: Create an account with email now, then link your Google account later from a supported browser in your account settings.

You can select a voucher from any of our partner shops:

• Eurocubes
• Attout Cubes
• Master Cube Store
• SpeedCubeShop
• The Cubicle
• Cuboss
• KubeKings